FREQUENTLY ASKED QUESTIONS

FAQs

  • If you are an ASPIRE Member, which is an unlimited auto-debit or prepaid member, you may bring one guest for free per month! Pre-register is recommended to ensure a spot, however, a drop-in is OK!

  • We allow our clients and members to pre-reserve a spot in class, which is a great benefit to you!

    However, when you cancel less than one hour before class or no-show, it does not give us enough time to fill your space.

    If you have a class pack or GROUPON/Living Social, you will lose a class.

  • They’re equally important to us, it’s just our way to differentiate an unlimited membership from a class pack. A member is debited monthly for unlimited classes and receives preferred pricing on kids’ programs and small group training.

  • A three-month initial commitment is required for our auto-debit monthly memberships. After three months, our contracts are month-to-month. You may cancel your auto-debit anytime, with a given thirty-day notice and a signature on our termination form.

  • No, it is not within our policy to offer refunds on class packs, or memberships. There are no exceptions regarding refunds.

    For medical reasons, we do consider extensions on expiration periods, or you may sell/transfer your class pack to someone else.

  • We require a thirty-day advance notice of auto-debit terminations in writing, via our signed termination form at the studio, or via email to aspiretf@gmail.com. We do not offer refunds for late cancellations.

  • We highly recommend it. The best way to ensure that you’ll have a place in class is to sign-up through our website.

    We will do our best to accommodate walk-ins, however, you will be able to sign-up for Adult Classes and Child Care. There will be an app that you can download to make your sign-up process quick and easy. We have a 25-person limit for each class in our main studio, and sign-up will be our basic policy.

    We want a positive experience for our members and clients, and the most efficient process is through sign-up, rather than showing up to the studio, only to realize that the class is full. You will be able to purchase a membership, class packs, gift cards, and small group training. It’s very convenient, you’ll love it! Please download our free app (Aspire Total Fitness), via your app store.

  • Absolutely! We understand that this happens from time to time. Please call the studio and let us know that you’re on your way and we’ll save your place.

  • Yes, for wait-listed classes. We will charge $15 to members, or eliminate one class from a client class pack if you do not cancel one hour prior to a full class. We hope to not have to do this often, however, it’s only fair since we have a limit of 25 for each class.

  • We will only suspend memberships for an injury, and for one month in duration unless special arrangements have been made with management.

    We do not suspend memberships for travel.

  • Yes. We will have a small women’s locker room with one shower, and a unisex bathroom with one shower.

  • We have on-site parking, and Eastridge Church across the street allows us to use their lot for busier days and overflow parking.

  • We realize that everyone has a starting place, and we welcome beginners with open arms.

    We will help you set up for all new classes, and every Instructor modifies exercises, pace, and range of motion for all levels. We offer a safe environment and embrace every level.

    You just have to trust us and take the step forward. We promise that you won’t regret it!